Privacy Policy

ModnPods is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988. This Privacy Policy explains how we collect, use, store, disclose, and manage personal information in the course of our operations via our website www.modnpods.com.au and related services.

By using our Site or providing us with your information, you consent to the collection and use of your information as described in this policy.

1. What information we collect and hold

We collect personal information that is reasonably necessary for us to provide our services, manage relationships, conduct business, and comply with legal obligations. The types of personal information we may collect include:

Contact information: full name, email address, postal address, phone number(s).
Account credentials (if you register an account).
Information you provide via forms, inquiries, messages, or surveys.
Any other information you voluntarily submit (e.g. preferences, feedback).
Technical / usage data (collected automatically) — such as IP address, browser type, operating system, device type, pages visited, referring URLs, time stamps, click behavior, navigation paths.
Cookies, web beacons, pixels, analytics identifiers, and other tracking technologies.
(If applicable) Information from third parties, such as marketing platforms, social media, or analytics providers.

We will not collect sensitive information (e.g. health data, racial/ethnic origin, political opinions) unless you explicitly consent and unless permitted by law.

2. How we collect information

We collect personal information through:

Interaction with you via our Site (forms, account creation, checkout, contact forms).
Email and other written correspondence.
Telephone or in-person interactions.
Automatically via cookies, server logs, analytics, and tracking tools.
From third parties (e.g. analytics providers, social media platforms, marketing partners).
When you subscribe to newsletters or promotional communications.

We endeavour to ensure the information we collect is accurate, complete, and up to date. You may request corrections or updates (see Section 6).

3. Purposes of collection and use

We use (or will use) your personal information for the following purposes:

To provide, operate, maintain, and improve our Site, products, and services.
To provide customer support.
To communicate with you (e.g. respond to inquiries, send updates, confirmations).
To send newsletters, promotional materials, marketing offers (only if you have consented or as permitted by law).
To personalise your experience on our Site (e.g. product recommendations).
To analyse usage, monitor trends, and improve our Site (via analytics).
To conduct contests, surveys, promotions, or events.
To prevent fraud, abuse, or malicious activity.
To comply with legal obligations, tax, accounting, or regulatory requirements.
For internal record keeping, auditing, and administrative purposes.

We will not use your information for purposes incompatible with those for which it was collected without your consent (unless permitted by law).

4. Cookies, tracking & advertising

We and our third-party service providers may use cookies, web beacons, tracking pixels, and similar technologies to collect usage and technical data, support personalised experiences, and deliver targeted advertising.

You may disable or block cookies through your browser settings, but doing so may limit the functionality of our Site.
We may use third-party analytics tools (e.g. Google Analytics) and remarketing/advertising networks (e.g. Google Ads, Facebook) to tailor ads and measure campaign performance.
You may opt out of some advertising/remarketing tracking via relevant opt-out tools (e.g. Google’s Ads Settings, browser add-ons) or through your device preferences.

5. Disclosure and sharing of information

We may share your personal information in the following circumstances:

Service providers / contractors: to third parties who help us operate our business (e.g. payment processors, shipping/delivery companies, IT/hosting, marketing, analytics, customer support).
Legal / regulatory obligations: when required by law, court order, subpoena, or governmental authority, or to enforce our rights or protect safety.
Business transactions: in connection with a sale, merger, acquisition, or restructuring, where your information may be transferred as part of the transaction.
Aggregated / de-identified data: we may share information in aggregate or anonymised form that does not identify you personally
With your consent: where you explicitly consent to a particular disclosure or use.

Where we disclose personal information to overseas recipients (outside Australia), we will ensure adequate safeguards to comply with the cross-border data flow rules of the Privacy Act.

6. Access, correction & deletion

You have rights in relation to your personal information, including:

Access: request access to the personal information we hold about you.
Correction: request corrections or updates to inaccurate, out-of-date or incomplete information.
Deletion / erasure: request deletion of your personal information, subject to legal or operational restrictions.
Withdraw consent / restrict use: where processing is based on consent, you may withdraw or restrict use.
Object / opt out: object to direct marketing or profiling activities.

To exercise these rights, please contact us (see Section 9). We may ask you to verify your identity before fulfilling requests. We will respond within a reasonable timeframe as required by the Privacy Act. Note: we may refuse requests in certain cases permitted by law.

7. Complaints

If you have concerns or believe we have breached this Privacy Policy or the Privacy Act, please contact our Privacy Officer (see Section 9) to lodge a complaint. We will investigate and respond in a timely manner.

If unsatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

8. Security & retention

Security. We take reasonable steps (physical, technical, administrative) to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure. While we strive to ensure our systems are secure, no method of electronic transmission or storage is completely secure.

Retention. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal or accounting obligations, or as required by law. Once no longer needed, we securely delete, anonymise or destroy the data.

9. Contact

If you have any questions, requests about our Privacy Policy, please reach out to us.

Postal address: 1/30 Distribution Court. Arundel. Qld 4214
Email: info@modnpods.com.au
Phone: 1300 418 226

We welcome and value your feedback regarding our privacy practices.

10. Supplementary / Internet & email privacy

In addition:

We do not collect personal information from visitors to our Site unless they choose to provide it (e.g. sign up, contact us).
We collect non-personal / technical information (server logs, pages visited, browser, device, traffic sources) for statistical and site analytics purposes.
We may use third-party vendors (e.g. Google, Meta, LinkedIn) employing cookies or similar technologies to deliver ads, track site usage, or remarket.
Where used, third-party cookies (e.g. for remarketing) are subject to the third parties’ privacy policies, and you may opt out via browser settings, device settings, or relevant opt-out tools.
If we use reCAPTCHA or similar services, Google’s terms and privacy policy will also apply.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When changes are significant, we will:

Post the updated version on our Site with an updated “Last updated” date.
Potentially notify you via email or a notification on the Site.
We encourage you to review this policy periodically to stay informed about how we handle your information.